FAQs

How do i send my sentimental fabrics?

When sending us your sentimental fabrics we suggest using Inpost parcel shop to parcel shop/locker or Evri’s similar service, as this is the cheapest option for our customers at around £2.59 (We do not cover the price of sending your fabric in).

What is your dispatch time?

For any standard items ordered we aim to dispatch within 3 to 5 days. For any personalised or memory items we aim to dispatch within 2 weeks (we will be in contact with a dispatch time once your order is received).

are your Keepsakes Washing machine safe?

All of our Keepsake’s are washing machine friendly on a gentle cycle. We use Polyester thread to reduce shrinkage when washing and all stuffing is Virgin Hollow Fibre (washable and mildew proof).

I need help with my order

Please refer to the ‘contact us’ page and submit a contact form, we will be in contact ASAP.

are you eco friendly?

As a business we try to be as sustainable and eco-friendly as possible, this is why we mainly focus on keepsakes etc made from your cherished materials rather than new fabrics.

what is your returns policy?

Please refer to our ‘Shipping & Returns’ page where we have full guidance on our returns policy.